Sign in to the MGI app

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Instructions FAQ

Signing in to the MGI

We recommend you sign in to the MGI using an incognito window, also known as a private window. This is because many users use their own Microsoft accounts for work or personal use, or have other credentials cached. Also, if you are using another laptop, that user may be signed in to their own account. If you try to sign in to the app, you may be signed in to a cached or currently logged-in account and not the account you are trying to use to access the MGI.

Using Incognito

(Note: the following instructions are for Chrome but will be similar across browsers. On Microsoft Edge, incognito browsing is called InPrivate Window. On Safari (for Mac) and Firefox, it is called Private Window.)

From the browser icon shortcut:

  1. Right click the browser icon on your toolbar (control click on a Mac).
  2. Select the Incognito Window.

From within a browser:

  1. Click the three dots control icon on the top right corner of your browser, then select New Incognito Window.

If you are unable to sign in through an incognito browser or do not wish to:

  1. Check that you are not already signed in to Microsoft by visiting https://www.office.com/.
  2. If you are signed in, go to office.com, sign out using the account icon in the top right-hand corner, and then close your browser.
  3. Re-open your browser.
  4. Check again to make sure you are not signed in.

Signing in to the App

  1. Sign in to the MGI by clicking here.
  2. Enter the credentials that your system administrator has assigned to you.
  3. Enter your email. You may be asked to enter your password, or you may be asked to enter a verification code that will be sent to your email.
  4. You may be prompted to use an additional method for sign-in, such as a code sent to you via text, or approving a push notification from an app, due to multi-factor authentication.

Multi-Factor Authentication

Multi-Factor Authentication (MFA), also known as two-factor authentication, is a method used to increase the security of your online accounts. The first factor is your standard login information. The second factor uses an alternative method of authentication such as a phone, a code, or other registered device to verify your identity. Multi-Factor Authentication ensures greater security over your account. You will be asked to use a second method to sign in to your account to help prove you are the one signing in. You or your system administrator will have set up Multi-Factor Authentication when you created your Microsoft account. Ensure you have access to your device that has been set up with the Microsoft Authentication App.

If you are using the DUO App, ensure you have access to your DUO app. For more information on DUO, see Guide to Two-Factor Authentication – Duo Security.

Here are the steps to set up the Microsoft Authenticator:

  1. Download and install the Microsoft Authenticator app to your mobile device.
  2. In a browser, sign in to your Microsoft account security dashboard.
  3. Click on Add a new way to sign in or verify.
  4. Select Use an app.
  5. Select Next to display a QR code.
  6. In the authenticator app, select more options [three dots] then select Add account.
  7. Choose the account type.
  8. Select Scan a QR code then scan the QR code from step 5.
  9. Select Finish on the browser to complete the setup process.

Source: https://support.microsoft.com/en-us/account-billing/how-to-use-the-microsoft-authenticator-app-9783c865-0308-42fb-a519-8cf666fe0acc

For more information on the Microsoft app, see: Sign in to your accounts using the Microsoft Authenticator app – Microsoft Support

If you have any questions, or need to reset your Multi-Factor Authentication, please contact MHS Customer Service at [email protected]

Clearing your cache

Using Microsoft Edge

  1. Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services.
  2. Under Clear browsing data, select Choose what to clear.
  3. Select the Cached images and files and Cookies and other site data checkboxes and then select Clear.

From: https://support.microsoft.com/en-us/search?query=edge%20clear%20cookies%20and%20cache

Using Chrome

  1. Open Chrome.
  2. At the top right, click More More.
  3. Click More toolsMore and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Select the Cookies and other site data and Cached images and files checkboxes.
  6. Click Clear data.

From: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

If you can’t sign in to the app, you may be logged in to another Microsoft Account that does not have access to the MGI. Try to sign in with your account in the browser’s incognito mode or log out and then clear your cache (see additional cards for more information).
If you have successfully signed in to the MGI but are seeing a message that indicates you cannot access your account, there may be an issue with your login. Notify your system administrator and they may contact us for more information.

Some districts may restrict incognito windows, or you may not wish to use them. To access the MGI, you need to sign out of your account and then clear your cache. To do this, go to office.com and then sign out with the circular icon at the top right-hand corner. Then, follow the instructions to clear your cache.

If you have access to another device that is not signed in to a Microsoft account, you could try signing in to the app from that device: https://apps.powerapps.com/play/e/0f1a65f3-9c7a-4769-8de6-3728e1c58c96/a/4692e78e-5fd1-488b-8aea-8d607176f756?tenantId=5ba66d5c-2b20-4605-ade8-e372cbdfdcbd.

You may need to clear your cache after signing out of another Microsoft account to ensure the old log-in details are not stored. To clear your cache, follow these steps, which are dependent on your browser: clear your cache.

If you are using another person’s laptop, their Microsoft login credentials may be stored on their device. We recommend you sign in to an incognito window if you are using another person’s laptop. If you are unable to use incognito mode, with their permission, you can sign out of their account from office.com and then clear their cache. Then, access the MGI and sign in with their device.

Multi-Factor Authentication is a sign-in method that uses more than one authentication method to log in to the device. The methods could include, but are not limited to, passwords, inputting a code that is sent to your phone via text or sent to your email, approving a push notification through an app, and more.

Multi-factor authentication improves security by requiring multiple verification methods to access your account. This is to ensure that if one method is compromised by a cyberattack (e.g., someone learns your password), there are additional steps that will prevent unauthorized users from signing in to your account.

If you are using Multi-Factor Authentication and do not have access to your multi-factor authentication method, such as your phone, email, or an MFA app, you will not be able to sign in to the MGI until you regain access to that sign-in method. For assistance, please contact Customer Service at [email protected] to have your MFA method reset.