Upcoming Maintenance
No upcoming maintenance scheduled.
Resources
Learn more about using the MGI by reading our Getting Started guide or by consulting the Administration Manual.
To contact our Customer Service team
Email: [email protected]
US Customers: 1-800-456-3003
Canadian Customers: 1-800-268-6011
Int’l: +1-416-492-2627
Past Issues
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August 31, 2026 – Unplanned Service Issues
From 5:53am to 10:12am Eastern, an intermittent 3rd-party service issue caused some test plan and individual report requests to take longer than normal and/or fail generation. -
July 23, 2026 – Unplanned Service Issues
Microsoft Azure and PowerApps service issues may have impacted some customers from approximately 8am through 4pm Eastern. MGI was not down, but individual users may not have been able to load the application or some media and functions may not have loaded inside the application intermittently. -
March 6, 2026 – Unplanned Service Issues
Creation of Test Plans were impacted by a 3rd party service issue from 6:55am until 7:20am Eastern and again from 9:15am until 10:30am Eastern. Test Plans either did not generate or took a very long time to complete.