MHS – Janus API Status

Upcoming Maintenance

• November 8, 2025 9am-4pm EST (2pm-9pm UTC) – Janus will be offline for scheduled maintenance. Notice will be sent directly to API customers in advance of the start of maintenance in accordance with our SLA and again after the maintenance is complete. We don't anticipate Janus to be offline for the entire window.

Past Issues

• October 22, 2025 – Unplanned Service Issues
  Starting at 3:00 PM until 4:04 PM Eastern, less than 1% of transaction volume experienced disruption due to Microsoft DNS and service issues. We are actively monitoring for further impacts and working with Microsoft to ensure the issue is resolved.
• October 20, 2025 – Unplanned Service Issues
  An ongoing AWS service outage is affecting Adobe’s ability to generate PDFs reliably. Backup processes are in place and functioning. Customers making synchronous calls to the Enrichment endpoint may experience intermittent errors. For the most reliable experience, we recommend using asynchronous calls, which will provide a notification when the PDF is ready for retrieval.
• August 3, 2025 – Unplanned Service Issues
  Intermittent issue affecting Conners 4 and ASRS measures from 10am - 10pm Eastern.

Resources