Regenerate reports

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Instructions FAQ

How to regenerate a report

Five days after you generate a report, the links are removed from the My Reports page and the status of the report changes from Completed to Archived. To view the report after that time, you must regenerate the report.

There is no charge for regenerating a report this way and you can regenerate it as many times as you need.

To regenerate a report

  1. Click the My Reports tab.

    The My Reports page appears. Reports that need to be regenerated will have a status of Archived.

  2. Select the checkboxes to the left of the reports that you want to regenerate.
  3. Click Regenerate.

    A new listing for the report appears at the top of the My Reports table, along with links to download the report.

If a report link does not automatically appear in the list after you have completed the report regeneration process, click Refresh, or set the Auto Refresh drop-down to ON.

If you regenerate a report from the My Reports page, there will not be a charge. This is because you are regenerating the exact same report that you originally generated.

However, if you generate a report by clicking Report in the left menu and then selecting a participant with a status of Scored, you might incur charges if you select options on the report template page that are different than what you had originally selected. More specifically:

  • If you select a different norm region or norm type, you will be charged for the regeneration.
  • If you select a different language to generate the report in, you will not be charged for the regeneration.
  • If you select different report options or confidence intervals (where available), you will not be charged for the regeneration.
  • If you make changes to the cover page (such as a new logo), you will not be charged for the regeneration